|Here are the skills for listening. Each of the social skills below are helpful toward solving conflict. |
For each skill, rate yourself:
S for strength, O for OK or N for I need to work on it.
When I am being talked to, I make eye contact
I watch the speaker’s facial expressions and try to understand them fully.
I listen with the goal of fully understanding the speaker’s point of view.
I refrain from interrupting.
I wait for a pause before I ask for clarification.
I am not distracted by anything, the speaker has my full attention.
I try to listen intently to remember the speaker’s important points.
I remain neutral and open minded while listening to the speaker.
How could you improve your listening skills to equip yourself to resolve conflicts?